Month: May 2021

May 13, 2021
By Thu Pham

Like so many other business owners in Vietnam, Nguyen Tien Trung found himself struggling to sustain his livelihood when the novel coronavirus broke out across the country. But when he was forced to close down his seafood restaurant, he decided to pivot online – a decision that proved crucial for him and his young daughter.

With lockdowns and other unprecedented offline disruptions caused by COVID-19, the 31-year-old single father realized he had to look to digital solutions if he wanted to provide for his child. He started doing research on different eCommerce platforms and eventually sold his most prized possession at the time – a motorbike – so he could use the money as capital to launch his first online business, selling home and living products on Lazada.

“I researched several different eCommerce platforms, but Lazada was the most suitable choice for sellers with no or little online experience,” Trung said, referencing the round-the-clock support the platform provides to new merchants.

Since joining Lazada, Trung has not only been able to connect with a vast customer base, completing his first order after only just four days of signing up, he’s been using the platform’s insights and resources to grow his store. He is vigilant about studying and analyzing his store’s metrics using Lazada’s real-time data dashboard and often adjusts his business strategy accordingly as a result. For example, after finding out that 95% of his orders came from South Vietnam, he relocated his business to Ho Chi Minh City and has since seen sales rapidly increase to VND25-30 million per week.

Trung has also taken part in Lazada’s mega campaigns, which have helped bring in hundreds of millions of Vietnamese dong in daily sales. While he had no experience in these sort of large-scale retail events prior to joining Lazada, the platform’s dedicated key account management team helped him easily – and quickly – find his footing and path to success. Not only did the team offer guidance on choosing the right products for campaigns, it also offered marketing support to help Trung better connect with and engage customers.

“The Lazada team helped me with new promotional tool and store setups and motivated me to do more livestreams. Because of this, I’ve become more confident in interacting with customers and have also learnt how to take attractive images and videos by myself to promote my products,” Trung explained.

Trung now spends his time between running his successful business and being a father. While it can be challenging at times, he says the flexibility of having his own online business means he can spend more time with his daughter, whether it’s to play with her or to make her breakfast and take her to school, while still being able to take care of his store’s operations and expand his own digital skills by taking courses at Lazada University.

Having experienced firsthand the benefits of using eCommerce, Trung has become especially passionate about encouraging his friends to start their own stores on Lazada and has helped them navigate the platform’s many tools and resources to optimize their businesses and drive traffic and conversions. Thanks to these efforts, many of his friends have achieved success since joining Lazada.

Trung himself has expanded his business with two more stores on Lazada that focus on electronic accessories and sporting goods. He also plans to open an online seafood store on the eCommerce platform in the future so he can utilize Lazada’s fresh-food delivery service.

“Running an online business is very interesting, and thanks to it, I can have more time to care for my daughter and maintain our livelihood,” he said.

Thu Pham is from Lazada Vietnam’s public relations team.

May 13, 2021
By Juliane Rose Sun and Zinc Tan

Adrian Goh is an authorised distributor of eco-friendly cleaning brand White Magic in Singapore and has been selling its products on LazMall, Southeast Asia’s largest virtual mall, for over four years. At the height of the pandemic last March, as more people turned to eCommerce, he began to notice more counterfeit White Magic products appearing online, which impacted his business as a direct result.

“There was a period of time when we saw that there was quite a fair bit of products carrying our brand name,” Goh said. He took steps to report the unauthorised sellers and counterfeit products, which included bamboo towels, multi-purpose melamine sponges, free-hand mop sets and accessories, to Lazada’s dedicated intellectual property rights protection team. Almost immediately, he saw how it helped his business bounce back.

“After we reported the counterfeit products and got them progressively removed, we actually saw a significant increase in our sales, somewhere close to 30%. Because when the counterfeits are removed, the buyers will go back to buying the original brands.”

Counterfeiters hurt businesses, especially small and medium-sized enterprises such as Goh’s, since they undercut prices and undermine the quality of brands. According to Forbes, counterfeiting was the largest criminal enterprise in the world in 2018, and sales of counterfeit and pirated products is expected to grow to $2.8 trillion by 2022.

To raise awareness of how patents, copyright and trademark infringements can impact daily life, the World Intellectual Property Organization in 2000 established World Intellectual Property Day, which has gained more traction in recent years due to the proliferation of online commerce and brands’ increased need to safeguard their intellectual property rights as a result.

For this year’s World IP Day, which happened on April 26, the theme focused on the importance of helping SMEs combat counterfeiters. In a video message for the event, WIPO Director General Daren Tang highlighted that SMEs account for 90% of companies in the world and 70% of global employment.

“SMEs are the engines, the unsung heroes of our economy. And yet for many of them, there is still a lack of knowledge about how IP can help them translate their ideas into products, and how IP can be a powerful tool for them to not just survive, but to also compete and grow,” he said.

“This year’s World IP Day reflects our mission to support SMEs,” said Alan Chan, Lazada’s chief risk officer. “It is why we are constantly collaborating with rights owners, customers and platforms to raise the bar on IP protection.”

Committed to protecting IP and product authenticity, Lazada is the first and currently only Southeast Asian eCommerce company with a dedicated Intellectual Property Rights Protection Team. The team serves three main functions: managing the system for reporting and taking down listings that infringe upon IP, using AI algorithms to automatically detect and remove suspected counterfeit listings and working with various stakeholders to advance protection for rights holders. The eCommerce giant’s IPR protection programme also includes an Intellectual Property Protection Platform – an easy-to-use portal for rights holders to submit takedown requests and also find useful resources. The platform now has more than 1,000 registered users, and, thanks to Lazada’s ever-improving technology, the average time needed to process a takedown request dropped by 35% between 2019 and 2020.

“Using data and technology, we strive to set the industry standards of what IP protection should be and bring more ideas to market,” Chan said.

For SMEs like Goh’s, these efforts by Lazada have helped ensure a safe and secure space that empowers businesses to reach their full potential.

“Lazada has put in quite a lot of effort into IP protection as opposed to other platforms,” Goh said. “It has placed more emphasis in this area to help protect sellers’ rights and benefits.”

Juliane Rose Sun is a manager in Lazada’s security risks and enterprise intelligence team, which works closely with brands to safeguard their intellectual property rights. Zinc Tan also works in the same team and supports the development of communication assets.